1. Overview

At Loyalty Service Tec LLC, we are committed to delivering high-quality IT services and digital solutions that meet your business needs. This Refund Policy outlines the terms under which refunds may be issued for our services. Please read this policy carefully before engaging our services.

Services covered: Custom software development, mobile applications, AI solutions, cloud services, consulting, and other IT-related services.

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2. General Refund Policy

Due to the nature of digital and professional services, all sales are generally final and non-refundable once work has commenced. However, we evaluate refund requests on a case-by-case basis, considering the specific circumstances and stage of the project.

We strive to ensure client satisfaction. If you are dissatisfied with our services, we encourage you to contact us immediately to discuss resolution options before requesting a refund.

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3. Project-Based Services

For custom development and project-based engagements:

Before Work Commences

• If you cancel a project before any work has begun, you may be eligible for a full refund of any deposits paid, minus any administrative fees.

After Work Has Commenced

• Once work has begun, deposits and progress payments are non-refundable as they compensate our team for time, resources, and effort already invested.

• If you cancel a project mid-development, you will be billed for work completed up to the cancellation date, and any remaining balance will be refunded.

Milestone-Based Projects

• For projects structured with milestones, each milestone payment is non-refundable once the associated deliverables have been provided and approved.

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4. Consulting and Advisory Services

Fees for consulting sessions, strategy calls, and advisory services are:

• Non-refundable if the session was attended

• May be rescheduled with at least 24 hours' notice

• Forfeited if you miss a scheduled session without notice

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5. Subscription Services

For ongoing support, maintenance, or SaaS subscriptions:

• Monthly subscriptions cancel at the end of the current billing cycle; no partial refunds for unused time

• Annual subscriptions may be eligible for a pro-rated refund if canceled within the first 30 days, minus any services already rendered

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6. Refund Request Process

To request a refund:

1. Contact us in writing within 14 days of the issue arising

2. Provide the following information:

   • Your name and company name

   • Invoice number and date

   • Description of the project/service

   • Detailed reason for the refund request

   • Desired resolution

Send refund requests to: info@loyaltyservicetecllc.com

We will acknowledge receipt within 3 business days and respond with a decision within 10-15 business days after reviewing your request.

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7. Approval and Processing

If your refund is approved:

• Refunds will be processed using the original payment method

• Processing time varies by financial institution (typically 5-10 business days)

• You will receive confirmation once the refund has been issued

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8. Exceptions

Refunds may be considered without question in the following circumstances:

• Duplicate payment was made in error

• Service was not delivered as promised due to our error

• Legal requirements mandate a refund

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9. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to find a mutually acceptable resolution. Please refer to our Terms & Conditions for information about dispute resolution mechanisms.

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10. Contact for Billing Issues

For any questions regarding payments, invoices, or refunds:

Loyalty Service Tec LLC
Email: info@loyaltyservicetecllc.com
Phone: +1 (857) 365-5497