1. Overview

At Loyalty Service Tec LLC, we are committed to delivering high-quality IT services and digital solutions that meet your business needs. We offer a 30-day refund policy under the conditions outlined below. Please read this policy carefully before engaging our services.

Services covered: Custom software development, mobile applications, AI solutions, cloud services, consulting, and other IT-related services.

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2. General Refund Policy

You may request a refund within 30 days from the date of your initial payment. Refunds are evaluated based on the stage of the project, work completed, and the nature of the service provided.

We strive to ensure client satisfaction. If you are dissatisfied with our services, we encourage you to contact us first to discuss resolution options before requesting a refund.

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3. Project-Based Services

For custom development and project-based engagements:

Before Work Commences

• If you cancel a project before any work has begun and within 30 days, you may be eligible for a full refund of any deposits paid, minus any administrative fees.

After Work Has Commenced

• Once work has begun, refunds may be partial and will be calculated based on the amount of work completed, time invested, and resources used.

• If you cancel a project mid-development, you will be billed for work completed up to the cancellation date, and any remaining eligible balance may be refunded.

Milestone-Based Projects

• For projects structured with milestones, each milestone payment is non-refundable once the associated deliverables have been provided and approved.

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4. Consulting and Advisory Services

Fees for consulting sessions, strategy calls, and advisory services are:

• Non-refundable if the session was attended

• May be rescheduled with at least 24 hours' notice

• Forfeited if you miss a scheduled session without notice

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5. Subscription Services

For ongoing support, maintenance, or SaaS subscriptions:

• Monthly subscriptions are eligible for a refund only within the first 30 days of the initial billing cycle

• Annual subscriptions may be eligible for a pro-rated refund if canceled within the first 30 days, minus any services already rendered

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6. Refund Request Process

To request a refund:

1. Contact us in writing within 30 days of your purchase

2. Provide the following information:

   • Your name and company name

   • Invoice number and date

   • Description of the project/service

   • Detailed reason for the refund request

   • Desired resolution

Send refund requests to: info@loyaltyservicetecllc.com

We will acknowledge receipt within 3 business days and respond with a decision within 10-15 business days after reviewing your request.

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7. Approval and Processing

If your refund is approved:

• Refunds will be processed using the original payment method

• Processing time varies by financial institution (typically 5-10 business days)

• You will receive confirmation once the refund has been issued

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8. Exceptions

Refunds may be considered without question in the following circumstances:

• Duplicate payment was made in error

• Service was not delivered as promised due to our error

• Legal requirements mandate a refund

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9. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to find a mutually acceptable resolution. Please refer to our Terms & Conditions for information about dispute resolution mechanisms.

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10. Contact for Billing Issues

For any questions regarding payments, invoices, or refunds:

Loyalty Service Tec LLC
Email: info@loyaltyservicetecllc.com
Phone: +1 (888) 958-3439, +1 (856) 588-0513